Capture
A new website inquiry enters one controlled intake instead of disappearing into a crowded inbox.
Founding pilot for Tampa Bay HVAC
Your website lead came in. What happens next?
MillanAI installs and manages a focused follow-up workflow for independent HVAC companies—so each inbound website inquiry is checked, routed, reviewed, and measured.
Installed in 2 business days*Website leads onlyHuman-reviewed start
*After payment and complete onboarding.
Built for the owner-led shopIndependent HVAC · roughly 3–20 employees · Hillsborough & Pasco
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One inquiry. One accountable flow.
Five steps from form submission to a measurable outcome.
The rules make service and escalation decisions. AI is limited to classification and drafting, with human review at the start.
Check the rules
Your approved ZIPs, job types, exclusions, and escalation rules decide what happens next.
Draft and review
AI classifies and drafts. Early responses stay under human review before anything is sent.
Book or alert
Eligible inquiries receive your real booking path; urgent or uncertain cases alert the owner.
Report
See inquiries processed, qualified, booked, escalated, response time, and workflow errors.
Guardrails before automation
The workflow knows where it must stop.
You approve the service area, job types, exclusions, escalation contacts, booking destination, and response language. Unclear cases go to a person.
It will never
- Diagnose HVAC equipment
- Quote a price
- Promise an arrival time
- Invent calendar availability
- Send automated cold texts or calls
A report an owner can actually use
Track the handoff—not vanity metrics.
Processed—
Qualified—
Booked—
Escalated—
Response time—
Errors—
Completed jobs are reported only when the client confirms them.
See your workflow before you buy
Bring one website inquiry. We’ll walk it through the rules.
Request a 10-minute demonstration. Rafael is available daily from 8:00 a.m. to 8:00 p.m. Eastern.
Straight answers
Before the demo
Does the pilot generate new leads?
No. The founding pilot begins when an inbound inquiry reaches your website form. It improves the handoff, review, routing, and measurement after that point.
Will it text or call my leads?
Not in the founding pilot. SMS and voice stay disabled until consent, registration, carrier, disclosure, and Florida compliance requirements are satisfied.
What do you need from us?
Your service ZIPs, accepted job types, exclusions, escalation contacts, booking destination, approved responses, and privacy/retention requirements.
When does the installation clock start?
After the $350 payment and complete onboarding information are received.